Course Details
Do you or the members of your team sometimes find it difficult to be assertive?
Being assertive is the key to building and maintaining productive relationships with clients, colleagues, line managers and subordinates alike.
All too often, people find it difficult to ask for what they want and end up being submissive, which can have an adverse effect on their morale, performance, respect, credibility, and feelings of self-worth.
At the other end of the spectrum, people can all too easily display aggressive behaviour to get things done or get their own way. Any results achieved usually come at the expense of other people. That does not make for a good working environment or a high performing team.
The key is to therefore find a happy medium and achieve results at no cost to others.
Benefits to you
By the end of the course, participants will be able to:
- Understand the difference between passive, assertive and aggressive behaviour
- Understand how to achieve positive outcomes by being assertive.
- Understand how to communicate assertively, overcoming fears, nerves or embarrassment.
- Understand how to ask for what you want, assertively.
- Understand how to give feedback, both positive and developmental.
Course Contents
- The difference between passive, assertive and aggressive behaviour, including the positives and negatives.
- How to achieve positive outcomes by being assertive.
- How to communicate assertively, overcoming fears, nerves or embarrassment.
- The benefits of being assertive at all times.
- How to be flexible depending on the style of the audience.
- How to achieve win/win outcomes.
- How to ask for what you want, assertively.
- How to understand and manage emotions.
- How to give feedback, both positive and developmental.
- How to avoid being ‘walked all over’.
- How to manage bullying behaviour.
- How to say ‘No’ without fear of causing offence.
Who should attend?
Managers, Supervisors, HR Sales personnel