Terms & Conditions

COVID NOTICE – 1 October 2022

Oakley Training and Consultancy would like to provide an update for our current and future clients on our position regarding the impact of the COVID-19 (Coronavirus) on our business.

We are operating our training courses as usual, however in line with advice and guidance issued by Government, NHS and our industry regulatory bodies, we are continuing to monitor and update our procedures, on a day to day basis, in relation to this information.

Our precautionary measures include:

  • Continuing to ensure our workplace and training areas are being kept clean and hygienic
  • Encouraging the safety protocol of carrying out regular hand-washing
  • Making available hand-washing facilities, sanitising gels and cleansing wipes
  • Promoting good respiratory hygiene, particularly in relation to CPR on our First Aid training courses, instigating the most up to date Resuscitation Council guidelines
  • Communicating and developing the awareness of our delegates on our courses of their responsibilities regarding best practice. This includes the adoption of the practice of self-isolation where there may be concern regarding even a mild cough or low-grade fever (37.4 C or more)
  • Restricting numbers on courses and instigating, where possible, the recommended distance and personal interaction between delegates
  • Displaying posters to provide information and develop awareness



Provisional bookings may be made by telephone or e-mail and held for seven days pending confirmation email. Joining instructions (subject to requirement) will be sent approximately five days before the course date.


We can only guarantee to hold a reservation on a course if it has been confirmed in writing.


All fees are current at the time of going to print; however, we reserve the right to change them.

Fees include lunch where applicable (except half day courses), refreshments and course documentation. All course fees are subject to VAT.

For tailored/in-company course programmes please contact our Client Advisor Team for details on 01256 811850.

Course certificated by an Awarding Body may incur additional registration, testing and certification charges not included in the course fees.


Our Sales accounts are being held at Lloyds Bank plc, Mayfair House, Festival Place Basingstoke Hants RG21 7JU

This account can only be discharged by full payment to Lloyds Bank and not to any other party. Cheques should be sent to Oakley Services UK Ltd Hart House Priestley Road Basingstoke Hampshire RG24 9PU

Please state on your payment advice all the invoices you are paying. BACS payments should be sent to Sort Code: 30-90-53, Account Number: 03056603 Name: Oakley Services UK Ltd and the remittance advice sent by email to accounts@oakley-services.co.uk Invoices will be sent on receipt of the booking form/pro forma request.

Where a Purchase Order number is required for invoice processing, please ensure that the number is quoted on the booking form.


Payment is due in advance of the commencement of the course or any products or services unless credit terms have been agreed in writing.


In line with the Late Payment of Commercial Debts (Interest) Act 1998 a charge of 5% over the Bank of England base rate per 30 days will be applied to accounts not settled in full within the terms stipulated or agreed. We reserve the right to employ a debt collection agency to collect all outstanding debts. Associated costs with this will be passed to the client.


Cancellations may be made initially by telephone to the Client Advisor Team but must be confirmed in writing. A refund of fees, as per the table below will be enforced, unless prior agreement has been reached.

No refund will be given where an awarding body registration charge has been made.

Days before course commencement Cancellation Fees
28+ 0
28-14 50%
14 to 1 100%

Substitute delegates may be accepted with prior notice on non-certificated courses. On certificated courses substitution is subject to awarding body registration criteria.



If you need to make a transfer of delegates, please call our Customer Service Department on 01256 811850.


Days before course Commencement Transfer Fees
10 – 28 days 25%
1-9 days 50%


Transfer options only apply to delegates who are transferring to a different date for the same course, subject to availability of place.

Delegates must specify their choice of transfer date at the time of transfer. The option to transfer can only be used once, after which nonattendance will be treated as a cancellation and all outstanding invoices will be due.

Where a delegate uses the transfer option, the original course invoice and the transfer invoice remain due, even if the transfer reservation is subsequently cancelled. All transfer requests must be confirmed in writing.


We reserve the right, due to illness or other causes beyond our control, to cancel a course, whereupon the customer will be offered another mutually convenient date or a refund. However, we will not be liable for any loss or expense of the client arising out of such cancellation. We reserve the right to change the venue, course content and/or tutor without prior notice.


It is the responsibility of the client to ensure that all participants attending any programme have no medical condition or symptoms, which precludes them from taking part.

Should a delegate develop symptoms of COVID 19 prior to attending a course they should inform our Customer Services ASAP. If training is cancelled less than 7 days prior to the start of the course our standard Terms apply. Where a medical note or certificate confirming a positive test is provided, delegates will have the option to transfer to the next available course, where possible, or a refund if payment has been made.


Where equipment and/or visual aids are provided by us for an ‘in-house’ event, it is the responsibility of the client to ensure adequate security measures are taken and that ‘all risks’ insurance cover is provided. We will provide adequate ‘all risks’ insurance whilst equipment and/or visual aids are in transit to and from the client.


Every effort is made to give satisfaction to the client by ensuring reasonable standards of skills and reliability from our staff and to provide them in accordance with booking details. However, no liability will be accepted for any loss, expense, damage or delay arising from failure to provide particular staff for all or any part of the period of the booking or from negligence or lack of skill of the staff provided. In addition, no liability is accepted in respect of any claims or demands by staff, the client, or any other person or body howsoever arising.

The client will not, either directly or indirectly, employ or in any way utilise the services of any person who shall already be contracted to or have previously been contracted to Oakley Services UK Ltd or any trading arms during a period of one year from the last date the services provided by Oakley Services UK Ltd to that client.


The material in all our courses remains the copyright of OAKLEY SERVICES UK Limited, our subcontractors or awarding bodies

The material should not be sold or passed onto other organisation’s.


Please notify our Client Advisor Team in writing if you do not wish to receive sales literature

 May 2022