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Incident Controller

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Course Details

This Incident Controller course prepares participants to handle an incident with knowledge and confidence. It shows how to liaise with other agencies, deal with any stressors and ensure that any incident requiring an incident controller is handled in an effective and efficient manner.  Successful students receive certificates to show that they are qualified to be an Incident Controller in the workplace.
As this programme is centred around an organisation procedures it is delivered as an on-site course.

Benefits to you

On completion of this course, participants will be able to:

  • Understand the role and responsibilities of an incident controller
  • Understand the principles of incident management
  • Appreciate incident stressors

Course Contents

Regulatory Reform (Fire Safety) Order 2005

  • Requirements of the Order
  • Proactive fire safety measures – effective management
  • Relevant articles
  • Site specific risks – knowledge and path finding
  • Fire – development and extinguishing media


  • Forms of communication – what is available
    • Use of radio’s
    • Use of command centre
  • Need for clear lines of communications
  • Who needs to talk to whom
  • Information required by emergency services

Spans of control

    • Spans of control need to be limited to ensure effective communication
    • Normally 5 lines of direct communication
    • Major incident – max of 2-3
    • Authority and responsibility
    • Management of shift

Incident stress management

  • Dynamic events
  • Signs and symptoms of stress
  • Personal danger
  • Responsibility
  • Casualties
  • Time pressure
  • Stressors – noise, weather, pollution – stress reducers – training, experience, SOP’s
  • Support from colleagues – own team, Silver commander
  • Press

Who should attend?

Employees who need to manage an on-site emergency and liaise both operationally and tactically with other agencies.

What's Included

  • Tuition
  • Course Notes
  • Buffet Lunch
  • Refreshments
  • Course Certificate