Course Details
This new Reluctant Manager programme style is gaining momentum against the more traditional approach of just classroom-based delivery. The programme is initially aimed at organisations that wish to develop new and existing managers and supervisors. Each delegate gaining the benefit of an highly interactive workshop that includes an overview of each topic and practical exercises for each sub-section, leading to an Workshop Action Plan to enable individuals to effectively transfer their learning from classroom to workplace. The coaching then helps cement the behavioural development. This coaching can be delivered face to face or virtually.
Additional IT and H&S modules can be added to this programme.
Benefits to you
- Understand the difference between Leader and Manager.
- Understand how to enhance their team and companies performance and outputs
- Delegates will be able to develop person centred management
Each delegate will receive a programme folder which will build into a wonderful source of post programme reinforcement.
Course Contents
Session 1 EQ-I 2.0 assessment and learning style assessment
Session 2 Face to face workshop – Team-building, Team-leading (incl. Situational Leadership styles) Team spirit – building and leading a team
Session 3 Virtual discussion of action plan
Session 4 Face to face workshop – Motivational Styles (incl. Self-Assessment and How to work effectively with various styles), Motivating staff
Session 5 Virtual discussion of action plan
Session 6 Face to face workshop Coaching (incl. how to build coach – coachee relationships, incl. “Transactional Analysis”) GROW model (Goals, Reality, Options, Will) How to Plan & Set & Achieve Goals (link to Corporate strategies and KPIs) Planning
Session 7 Virtual discussion of action plan
Session 8 Face to face workshop Questioning skills (incl. types of questions and when & how to use them effectively) Active Listening (incl. barriers to listening & communication) Giving and receiving Feedback Verbal and Non-Verbal skills (incl. body language)
Session 9 Virtual discussion of action plan
Session 10 Face to face workshop – Building Rapport & Trust & Credibility, Building Relationships (incl. as a “professional” and as a “human being”), People styles (incl. Behavioural styles self-assessment), How to influence others positively and effectively
Session 11 Virtual discussion of action plan
Session 12 Face to face workshop Assertiveness (incl. passive-aggressive-assertive behaviours), Negotiating outcomes, Time Management (incl. “Urgent / Important” assessment of priorities)
Session 13 Face to face discussion of action plan and end of programme EQ-I assessment
Who should attend?
New and existing managers that would benefit from good practice procedures.