Course Details
This customer service for maintenance engineers course highlights that clients are able to choose their service provider not just for the services on offer, but on the basis of the customer service they receive. This course shows how important it is that everyone in the organisation provides good customer service. All members of staff have the opportunity to influence referrals and customer satisfaction and ultimately customer loyalty.
Benefits to you
On completion of this course, participants will be able to:
- Identify the constituent parts of good customer
- Explain why it is vital for the success of companies
- Describe how to present a professional image
- Demonstrate effective communication with colleagues and customers
- Implement a strategy for handling relatives questions, concerns and emotions
Course Contents
- What is Customer Service?
- Why is Customer Care Important?
- The Vital Ingredients
- Presenting a Professional Image
- Effective Communication Skills
- Handling Complaints & Concerns
- Action Plans
Who should attend?
Any employee who interacts with a customer - either an internal or external - is a candidate for customer service training.