Course Details
How well do you give and receive feedback or handle those difficult conversations?
Giving and receiving feedback is a fundamental part of everyday work and this one day Feedback & Difficult Conversations course helps us to improve and develop both our own capabilities but also that of the organisations. Giving and receiving feedback can often involve what we would call ‘difficult conversations’ where the giver or the received of the feedback may find it a challenge to deal with the feedback that is required.
Without feedback, not even the most self-aware individuals or organisations are likely to reach their full potential, so we need to understand the benefits, methods, and rationale for feedback and how to overcome the fear of those difficult conversations.
Learning to accept feedback as ‘gold dust’ in the first step to creature a more open culture.
Benefits to you
By the end of the course, participants will be able to:
- Understand the importance of balancing feedback over time
- Understand the purpose of feedback and how it can help to improve
- Understand how to give positive and developmental feedback
- Appreciate how to plan for and deliver effective ‘difficult conversations’
- Understand how to give developmental feedback without risking the relationship
Course Contents
- The importance of balancing feedback over time
- A practical definition of feedback
- To understand the purpose of feedback and how it can help to improve
- How to give positive and developmental feedback
- How to receive and make use of feedback
- A range of tools and techniques for giving feedback
- How to plan for and deliver effective ‘difficult conversations’
- How to give developmental feedback without risking the relationship
Who should attend?
Managers, Team Leaders, Supervisors