Course Details
This interview techniques course Everyday contact involves some form of interaction between people however the effectiveness of formalised interview situations at work plays a major part in every organisation’s success. This course is designed to build confidence and improve interviewing skills in situations such as: recruitment, selection, grievance, discipline, counselling and appraisal.
Benefits to you
On completion of this course, participants will be able to:
- Identify the main objectives of each type of interview
- Appreciate the interpersonal skills required to carry out various types of
- Interviewing situations
- Understand the general principles of interviewing approach, preparation, structure and follow up
- Employ the skills of questioning and listening to ensure effective communication during the interview process
Course Contents
- Types of Interview
- Interview Preparation and Planning
- Identifying the Need to Interview
- Structuring the Interview
- Questioning and Listening Techniques
- Practice Interviews
- Addressing Sensitive Issues
- Record Taking
- Information Gathering
- Personal Action Plan
Who should attend?
Managers, supervisors and others who are involved in interviewing situations. They may have had little formal training, or require a refresher.